Shipping & Return Policy
NO RETURNS, EXCHANGES ONLY (NO EXCEPTIONS).
We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair. The items must be mailed for exchange in its original condition. We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unworn, undamaged and all tags and packaging must be included. If you want to exchange an item you will need to call our customer service number 918 360 6958. We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed). Items meeting these conditions may be returned within 5 days of the receipt for an exchange.
Im Royalty Hair Collection at its sole discretion, may exchange products under the following conditions: Requests must be made within 5 business days of receipt of product(s). Any exchange request after this time will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Product must be exchanged for something of equal or greater value. No refunds will be permitted.
In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending it through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
Items must be in its original condition as stated above
Ship back for exchange within 5 days of receipt
If you place an order that requires a deposit and you cancel the order,the funds that has been paid towards the merchandise will not be refunded